Our Store Policies
What You Need to Know
We believe that honesty is the best policy for today’s online shopping market. In that spirit, we designed the most generous, fair and transparent policies for our customers. Learn more below, and reach out with questions.
Shipping Policy
Because We Care
RETURNS & EXCHANGES
I gladly accept returns and exchanges, some exceptions may apply
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery.
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised order
Digital downloads
CONDITION OF RETURN
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
PLEASE NOTE: As the candles are handmade not all candles will be as they are in the images